Sometimes you encounter delays despite your best plans. Please call (803.802.2300) if you know you will be arriving late. If lines are busy, leave a voicemail with your information and expected arrival time.
While we would love to seat you immediately, we’re not always able to do so. To ensure the safety of all guests, actors, and four-legged cast members, we cannot guarantee immediate entry to the theatre for late arrivals.
Theatre doors close promptly at show time. If you arrive after that time, the House Manager will determine when and where you will be seated. Please know that you may need to wait several minutes until a scene transition to enter.
Anyone arriving after the meal has been served will forfeit their meal.
Yes! Groups of 15 or more receive $2 off each ticket to Broadway-Style and Mystery Theatre shows. Groups with more than 15 paid tickets also receive one complimentary ticket when reserved by phone. Certain shows under "NarroWay Lite" do not offer group discounts as they are already priced at group values.
Please call for professional motorcoach rates or additional discounts for groups of 51 or more.
The content of all of NarroWay shows is family-friendly. Each Broadway-style show is approximately 3 hours long, with a 20-minute intermission. Certain shows under “NarroWay Lite” provide shorter experiences. Some shows contain more intense scenes. Parents should review photos and show information online to make a decision about suitability for the individual child. Call the Box Office if you need more information about a specific show.
Our theatre is designed to accommodate guests who require wheelchairs or mobile transport and their companions. Our guests have options for wheelchair-accessible parking, restroom facilities, and theatre seating.
Not all seating is wheelchair-accessible, so it is important for you to request special accommodation when ordering your tickets. If you or someone in your party must remain in a wheelchair during the show, please call the box office to make your reservation at 803.802.2300.
All row 1 seats can be accessed without the use of stairs.