The Real Christmas Story
Samson: The Last Judge
The Fourth Cross
Ain't Got No Men
The Gospel According to Tennessee
Lord of Light
It Just Got Easier to Buy Show Tickets at NarroWay
14 Changes We Think You Will Love
[Fort Mill SC, August 14, 2024] Ready to buy show tickets? It just got easier! As many performance venues, NarroWay uses a third-party provider for ticket sales. Recently, and after much research, Box Office Manager Kelly Reeves migrated NarroWay a new platform.
Under the direction of Executive Assistant Angelina Steele, Reeves evaluated more than 20 venue ticketing systems. “We searched for well over a year – and this is not the first time,” says Steele. “We knew we had a good platform. But there were gaps.” “We wanted a more streamlined approach for the customer experience and something that integrated better across the board,” echoes Reeves. Together, they found ThunderTix.
And while we are excited about the box office move in-house, the largest motivating factor for change was the accessibility and ease of use for our patrons. So, without further ado, here are 14 reasons we think you are going to love the new way to buy show tickets at NarroWay!
1. User-friendly interface with larger fonts and more views
Enjoy an intuitive, user-friendly interface, which simplifies the ticket-buying process. The platform’s streamlined design ensures that purchasing tickets is a breeze, with clear navigation and minimal steps required to complete a transaction. Enjoy larger fonts and choose the view you prefer, list or calendar. The initial view is a date range list. Avoid endless scrolling, simply put in a date range at the top of the list and see what shows are available!
Enjoy an intuitive, user-friendly interface, which simplifies the ticket-buying process. The platform’s streamlined design ensures that purchasing tickets is a breeze, with clear navigation and minimal steps required to complete a transaction. Enjoy larger fonts and choose the view you prefer, list or calendar. The initial view is a date range list. Avoid endless scrolling, simply put in a date range at the top of the list and see what shows are available!
2. No more logins with forgotten passwords
Simply remember your e-mail address. (And enter it correctly!) Tickets can be re-sent and any changes can be accessed by links in your receipt without the need for obscure usernames and persnickety passwords.
Simply remember your e-mail address. (And enter it correctly!) Tickets can be re-sent and any changes can be accessed by links in your receipt without the need for obscure usernames and persnickety passwords.
3. Clear meal selection options
NarroWay guests receive a delicious, themed meal at every show (with the exception of Sunday 2pm matinee performances). Vegetarian and gluten-sensitive options are also available. Previously, guests had to call the box office and request those specialty options. Now, that selection can clearly be distinguished in the checkout process. If specialty meals are required, simply mark the number needed.
NarroWay guests receive a delicious, themed meal at every show (with the exception of Sunday 2pm matinee performances). Vegetarian and gluten-sensitive options are also available. Previously, guests had to call the box office and request those specialty options. Now, that selection can clearly be distinguished in the checkout process. If specialty meals are required, simply mark the number needed.
4. Birthday and anniversary recognition made easy
We love to recognize special occasions! No more need to call the office for this either! Enter birthday or anniversary recognitions in a snap in the easily identifiable space as you buy show tickets online.
We love to recognize special occasions! No more need to call the office for this either! Enter birthday or anniversary recognitions in a snap in the easily identifiable space as you buy show tickets online.
5. Integrated wait list
Waiting lists are popular at NarroWay, especially at Christmas! Unfortunately, we abandoned wait list procedures a few years ago because it was a manual, labor-intensive process that often resulted in errors. Now, an automated wait list becomes available as show tickets sell out. Simply sign up online. If another patron exchanges tickets, waiting list customers are notified in order and have the opportunity to buy show tickets that were previously unavailable.
Waiting lists are popular at NarroWay, especially at Christmas! Unfortunately, we abandoned wait list procedures a few years ago because it was a manual, labor-intensive process that often resulted in errors. Now, an automated wait list becomes available as show tickets sell out. Simply sign up online. If another patron exchanges tickets, waiting list customers are notified in order and have the opportunity to buy show tickets that were previously unavailable.
6. Integrated gift cards with online redemption
Gift card purchases are fully integrated with online ticket sales. Purchase gift cards for a dollar value amount and download the certificate immediately or send it to a recipient by e-mail. Several designs are available to cover every occasion. Redeem gift cards online anytime. Conveniently check a gift card balance as well! The entire process is effortless and simple to navigate. No more worries about last minute gifts!
Gift card purchases are fully integrated with online ticket sales. Purchase gift cards for a dollar value amount and download the certificate immediately or send it to a recipient by e-mail. Several designs are available to cover every occasion. Redeem gift cards online anytime. Conveniently check a gift card balance as well! The entire process is effortless and simple to navigate. No more worries about last minute gifts!
7. Exchange tickets online
Something unexpected come up? Our new platform accommodates last minute changes online until 48 hours prior to your show time. A link is provided in the customer receipt to initiate the straightforward process. All ticket sales policies apply.
Something unexpected come up? Our new platform accommodates last minute changes online until 48 hours prior to your show time. A link is provided in the customer receipt to initiate the straightforward process. All ticket sales policies apply.
8. Resend tickets online
Lose your show tickets? No need to stress. Visit our website, click “Buy Tickets Online,” scroll to the bottom of the date selection area and find the link to resend tickets.
Lose your show tickets? No need to stress. Visit our website, click “Buy Tickets Online,” scroll to the bottom of the date selection area and find the link to resend tickets.
9. Self-Managed Season Flex Pass
Season pass holders enjoy great savings and flexible dates. Until now, pass holders have been required to contact the box office to select show dates. But no more! Once the season flex pass is purchased, dates can be selected and managed online at your convenience. Season Flex Passes become available in the fall.
Season pass holders enjoy great savings and flexible dates. Until now, pass holders have been required to contact the box office to select show dates. But no more! Once the season flex pass is purchased, dates can be selected and managed online at your convenience. Season Flex Passes become available in the fall.
10. Add to Apple Wallet / Add to Google Wallet
E-tickets are nothing new. Most customers prefer to avoid box office lines and have tickets in hand (or on the phone) prior to arrival. Now, guests have the additional amenity of adding tickets to their Apple Wallet or Google Wallet.
E-tickets are nothing new. Most customers prefer to avoid box office lines and have tickets in hand (or on the phone) prior to arrival. Now, guests have the additional amenity of adding tickets to their Apple Wallet or Google Wallet.
11. Online purchases for ADA seating
In the past, ADA seats were blocked from online sales. It was the only way we could ensure the availability of those seats for those with accessibility needs. While we have not obtained “big brother” abilities to monitor your home, nor do we desire such capabilities, we now have a thoughtful notification system for ticket buyers. This system provides an alert when selecting ADA seats with a friendly heads-up if those seats are purchased by someone without accessibility needs, you may kindly be reseated.
In the past, ADA seats were blocked from online sales. It was the only way we could ensure the availability of those seats for those with accessibility needs. While we have not obtained “big brother” abilities to monitor your home, nor do we desire such capabilities, we now have a thoughtful notification system for ticket buyers. This system provides an alert when selecting ADA seats with a friendly heads-up if those seats are purchased by someone without accessibility needs, you may kindly be reseated.
12. Mobile optimization
In today’s mobile-centric world, having a ticketing platform that works seamlessly on smartphones and tablets is crucial. Our new platform excels in this area with its mobile-optimized design. Buyers can easily browse events, select seats, and complete purchases on the go without experiencing the glitches or slowdowns that can plague less mobile-friendly platforms.
In today’s mobile-centric world, having a ticketing platform that works seamlessly on smartphones and tablets is crucial. Our new platform excels in this area with its mobile-optimized design. Buyers can easily browse events, select seats, and complete purchases on the go without experiencing the glitches or slowdowns that can plague less mobile-friendly platforms.
13. Never leave the NarroWay website
The use of a third-party ticket platform typically requires that the customer be redirected to that third-party website, even though that website may be designed to mimic the venue. That results in several problems, not the least of which is out-of-date information and broken links. ThunderTix is embedded in the NarroWay website. This setup enhances the user experience by leveraging the expertise of the ticket provider while allowing customers to buy show tickets seamlessly without leaving narroway.net, reducing friction in the buying process.
The use of a third-party ticket platform typically requires that the customer be redirected to that third-party website, even though that website may be designed to mimic the venue. That results in several problems, not the least of which is out-of-date information and broken links. ThunderTix is embedded in the NarroWay website. This setup enhances the user experience by leveraging the expertise of the ticket provider while allowing customers to buy show tickets seamlessly without leaving narroway.net, reducing friction in the buying process.
14. Continued upgrades
One of the greatest selling features to our box office staff, was the aggressive approach by ThunderTix to upgrades. In the ever-evolving world of online sales we wanted a service that would stay on the cutting edge and constantly look for ways to improve the customer experience. We believe we found just that and are looking forward to seeing new features as they roll out!
One of the greatest selling features to our box office staff, was the aggressive approach by ThunderTix to upgrades. In the ever-evolving world of online sales we wanted a service that would stay on the cutting edge and constantly look for ways to improve the customer experience. We believe we found just that and are looking forward to seeing new features as they roll out!
So, what are you waiting for? Try out the new way to buy show tickets at NarroWay! We think you are going to have an exceptional user experience. After all, we made the change with you in mind!
